An AI receptionist for solicitors and law firms
New enquiries often ring while fee earners are with clients or in court. The assistant takes the details your team needs to decide whether to take the matter on, and gives no legal advice.
Updated 8 November 2026
What to take on a new enquiry
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Who is calling
Name, a callback number and email, and whether they have used the firm before.
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The type of matter
Conveyancing, family, wills and probate, employment or something else, in a sentence or two.
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Names of other people involved
The other side in a dispute or a sale, so your team can run a conflict check before anyone calls back.
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Dates that matter
A completion date, a hearing or a deadline they have been given.
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How they found the firm
A referral, a search or a past client.
Example instructions for a firm
Answer as the receptionist for Cherwell Valley Solicitors. Take the caller's name, phone number, email address, the type of legal matter, the names of any other people involved and any dates or deadlines. Keep it brief: ask them not to give the full details of their case on this call. Don't give legal advice, say whether they have a case or quote fees. Say a member of the team will call back within one working day.
If an existing client asks for their solicitor, take a message and say it will be passed on. If they say it's urgent and about a hearing today, transfer them to the office.
Confidentiality and recordings
Every call starts with your recording notice and is recorded and transcribed, and calls the assistant answers are processed by AI. That's why the example asks callers to keep to the basics until a solicitor calls back.
Recordings and transcripts sit in your Raq.com account, where a call can be marked private so only the team member it belongs to can see it. Recordings are deleted after your account's retention period, 90 days unless a different period is agreed at review.
Who can use it and what it costs
- Who can use it
- Business or team Raq.com accounts on the Professional plan or above. The account owner asks for access and Raq.com reviews each request. There is no free trial.
- Professional plan
- $61 per user a month. It comes with a usage allowance shared by every Raq.com tool, worth about 800 call minutes a month on its own.
- A call the assistant answers
- About $0.07 a minute for the line, the recording and the transcript, plus a small AI charge for the summary.
- Phone numbers
- UK numbers, each with a monthly charge shown before you add it and taken from the same allowance until you release it.
Questions from law firms
Will the assistant ever give legal advice?
It follows its written instructions, so tell it plainly not to, as the example does. Read a few write-ups in the first week to check it sticks to taking details.
Can enquiries go straight into our case management system?
Not directly. Each call has a summary and transcript you can copy, and your own notes, outcome and follow-up date in Raq.com.
More on answering your calls
- Virtual receptionist How an AI assistant compares with voicemail and a staffed answering service, and what it won't do.
- Plumbers, electricians and builders Example instructions for a trades business, including what to say when a caller smells gas.
- Dental practices and clinics Which calls the assistant can take for a practice, which to keep for your team, and example instructions.
- Estate and letting agents What to collect for viewings, valuations and repair reports, with example instructions for an agency.
Stop missing calls while you work
Create a Raq.com business account, then ask for access. Raq.com reviews the request before your first number.
Sign-up and billing are handled by Raq.com.