An AI receptionist for estate and letting agents
Buyers ring about a listing in the evening, landlords ring about a valuation while you're on a viewing, and tenants ring when something breaks. The assistant takes the details of each so the right person can call back.
Updated 7 November 2026
What to collect on each kind of call
| Call | Details to ask for |
|---|---|
| Viewing request | Name, number, the property they saw and where, whether they have a property to sell or a mortgage in principle, and when they could view. |
| Valuation request | Name, number, the property address, whether it's a sale or a let, and when they're thinking of moving. |
| Tenant repair report | Name, the property address, what's wrong, whether it's getting worse, and when someone can get in. |
| Landlord enquiry | Name, number, how many properties they have and the service they're asking about. |
Example instructions for an agency
Answer as the receptionist for Wharfe Estates. Work out whether the caller is asking about a viewing, a valuation, a repair or something else, and take the details for that kind of call. Don't confirm whether a property is still available, discuss offers or give a valuation. Say a member of the team will call back the next working day.
If a tenant reports a gas smell, tell them to leave the property and call the National Gas Emergency Service on 0800 111 999. If there is a risk to anyone's safety, tell them to call 999. If a caller asks for the lettings team, transfer them.
Setting it up for an office
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One number per team
Give sales and lettings their own numbers and assistants, each with its own instructions, if your account's limits allow more than one number.
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Ring the right person first
Each number can ring one team member's verified mobile first, so a negotiator on a viewing can still pick up.
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Evenings and weekends
There's no opening-hours switch. If nobody is chosen to ring first, the assistant answers at any time of day.
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Follow-ups
Set a follow-up date on each call that needs one, and the office works through the follow-ups list each morning.
Who can use it and what it costs
- Who can use it
- Business or team Raq.com accounts on the Professional plan or above. The account owner asks for access and Raq.com reviews each request. There is no free trial.
- Professional plan
- $61 per user a month. It comes with a usage allowance shared by every Raq.com tool, worth about 800 call minutes a month on its own.
- A call the assistant answers
- About $0.07 a minute for the line, the recording and the transcript, plus a small AI charge for the summary.
- Phone numbers
- UK numbers, each with a monthly charge shown before you add it and taken from the same allowance until you release it.
More on answering your calls
- Virtual receptionist How an AI assistant compares with voicemail and a staffed answering service, and what it won't do.
- Plumbers, electricians and builders Example instructions for a trades business, including what to say when a caller smells gas.
- Dental practices and clinics Which calls the assistant can take for a practice, which to keep for your team, and example instructions.
- Solicitors and law firms What to take on a new enquiry, what the assistant should never discuss, and example instructions for a firm.
Stop missing calls while you work
Create a Raq.com business account, then ask for access. Raq.com reviews the request before your first number.
Sign-up and billing are handled by Raq.com.